How to use it
In a hard message: say their side until they'd say "that's right", label what you hear ("It sounds like the wait has been frustrating"), stop talking, and only then give yours. Understanding isn't agreeing.
How sure we are
S Evidence: strong. Large trials or many studies, pointing the same way.
E Evidence: built from practice. What works for coaches and practitioners. Labelled that way.
Sources
Naming an emotion reduces its intensity (Lieberman et al. 2007; Torre & Lieberman 2018) · Voss's tactical empathy (🟠).
Not medical, legal or financial advice.