Frameworks · Social · 170

Name the mistake, then make it right

Fast, matched to the mistake, then fixed in public. Silence did worst.

PSWe reviewed the research on it.Hard conversations

Hand-drawn diagram of framework 170, Name the mistake, then make it right: Fast, matched to the mistake, then fixed in public. Silence did worst.
Framework 170 · in one look
How to use it

When something goes wrong, respond fast; silence did worst. A skill or effort mistake gets a plain apology and a fix. A false charge of dishonesty gets a clear denial and the evidence. A real honesty mistake gets owned fully and corrected where it was made. Then make it right, and keep the new rule visibly.

How sure we are

P Evidence: promising. Good studies, but small or few. Use it and keep checking.

S Evidence: strong. Large trials or many studies, pointing the same way.

Sources

Kim et al. 2004 · Ferrin et al. 2007 · Yuan et al. 2017 (meta-analysis).

Not medical, legal or financial advice.

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