Frameworks · Social · 36

Listen to lower the walls

Summarise their view until they say "yes, exactly". Then talk.

PWe reviewed the research on it.Hard conversations

How to use it

In a disagreement, first summarise their view until they say "yes, exactly". Persuade only after that, if you still need to. Being listened to well made people less defensive.

How sure we are

P Evidence: promising. Good studies, but small or few. Use it and keep checking.

Sources

Itzchakov et al. 2017.

Not medical, legal or financial advice.

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More social frameworks

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