How selling here works.
From the application to your first payout: what we ask, what we check, and what you can expect. Nothing here is a promise of a place.
Before you apply
The application takes about fifteen minutes with these to hand. Anything that isn’t ready can be marked pending or not available instead of left blank.
- Your website, Instagram and a customer service email.
- Your range: how many products, the retail price band, where you sell today, and the products you’d like to list with their prices.
- How you ship: dispatch time (the store asks for 3 working days or less, tracked), where stock is held, the countries you ship to, and your returns address.
- Whether you sell supplements or food, cosmetics or electrical goods. For cosmetics, your EU Responsible Person.
- Identification for the person applying, your product liability insurance (insurer, policy number, expiry, limit, territories, and the certificate) and any test certificates.
No bank details and no product photos in the application. Those come later: photos in the seller centre, bank details with Stripe directly.
The six steps
- Your brand: name, website, where you’re based, Instagram, customer service.
- Your range: where it fits, the category, the price band, the products, why it belongs here, and any regulated goods.
- Shipping and stock: dispatch time, where you ship from and to, tracking, samples, the returns address.
- Checks and insurance: identification, insurance, test certificates and track record, each provided, pending or not available.
- You: your name, role and email.
- Review and send: everything in one place, with Edit on each step. You get a reference when it’s sent.
It saves on your device as you type, and on our server once you’ve passed the first step. To continue on another device, ask for a private link by email. The link replaces any earlier one, and only the person with it can open the application.
Files you upload are private. Only the Ecosystem HQ team can open them, through the admin, never through a public link.
What we check
Two separate decisions. First the brand: is it real, can it ship what it says, does the range fit the store. Then each product, on its own, against the published standard: five questions, eight scored criteria, and a written reason for every decision.
We judge the product, not the size of the company. Applying is never a promise of a place, and nobody can pay for one.
After you send
A person reads every application. We reply by email with a decision, or with what we’d need to know first. If we ask for more, the same link opens your application again: change what’s needed and send it again.
If it’s a yes, the commission and terms come in writing before anything goes live. Then you get your link to the seller centre.
Listing your products
- Your range arrives in the seller centre as drafts. Complete each one: photos (a main image and up to 6 more), the description, specifications, how to use it, safety information, price and stock.
- Press Send for review. We score it against the standard and write why it earned its place, or say what’s missing.
- Once approved, it’s published on the shelf with your trader details, shipping and returns.
Editing a published product never changes what’s on sale straight away. The edit waits for review and the approved version stays on sale until it’s accepted. Stock is the exception: it changes immediately.
Confirm your stock at least every 14 days, even if the number hasn’t changed. Older counts are flagged in your seller centre, and after 30 days the store stops showing the low-stock number.
Orders and shipping
Orders for your products appear under Orders in the seller centre, with the customer’s address. Ship within 3 working days with tracking, then enter the carrier and tracking number and press Mark shipped.
You only ever see your own orders. Another brand’s orders, products and numbers are never visible to you, and yours are never visible to them.
Payouts
Payments run through Stripe. When you mark an order shipped, Stripe pays your share: the item price minus the agreed commission, plus your shipping. Stripe holds your identity and bank details; Ecosystem HQ never sees them.
The numbers in your seller centre are counted from real orders: units, sales, commission, paid out and still owed. Nothing is estimated. If a customer is refunded, the same share of your payout is reversed.
The rules
- Make no claim you can’t document, and send the evidence when asked.
- Honour the 14-day right of withdrawal and the legal guarantee.
- Keep your trader details (name, address, registration) correct.
- Tell us straight away about a safety problem or a recall.
- There is no paid placement. Every product is shown on its merits, in the same order rules for everyone.
The full text: store and maker terms.
Your link and your team
The seller centre opens with a private link, one per brand. Each new link replaces the last, so an old one stops working. Lost it? Ask for a new one on the seller centre page. It’s sent to the email we have on file for your brand.
Separate logins and roles for team members aren’t available yet. Share the link only with the people who manage your listings.
Questions
Email [email protected], with your reference if you have one.