Frameworks · Build · 55

Feedback on the task, never the person

Name the task, the gap and the next action. Praise too.

SWe reviewed the research on it.People and teams

Hand-drawn diagram of framework 55, Feedback on the task, never the person: Name the task, the gap and the next action. Praise too.
Framework 55 · in one look
How to use it

In a review of 607 effects, about a third of feedback made performance worse, mostly when it pointed at the person. Name the task, the gap and the next action. Praise too.

How sure we are

S Evidence: strong. Large trials or many studies, pointing the same way.

Sources

Kluger & DeNisi 1996 (meta-analysis).

Not medical, legal or financial advice.

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